Site and systems support is seen as an end to end process within the ECL Group . Everything we do is underpinned by our 24 Hour Help Desk. This service operates 365 days a year and enables immediate response along with a single point of contact.
Our 40 seat call centre meets the support needs of our customers throughout New Zealand, utilising advanced help-desk technology, interactive phone systems, and on line site connectivity to provide prompt resolution of all site issues.
Our customers enjoy a seamless support model that is backed by extensive internal and external technical training, experienced in-house technical personnel and field technicians that are unrivaled for their expertise.
This unique support process system provides certainty that your business can continue to run effectively at all times.