Service Desk Operator

Service Desk Operator

Business Support Group

  • Close knit, fun team environment
  • Full training provided
  • Free on street parking or bus stop at the door
  • Lower Hutt - Seaview location

 The Opportunity

ECL Group is seeking an enthusiastic and hardworking individual who strives to deliver high-level customer service. Our customers are recognisable large, multinational companies with which we are proud to build strong partnerships with.

This position is being offered on a fixed term (12 months), full-time basis to provide additional hands-on customer service support. As a Customer Service Representative, you will be the first point of contact for our customers and be responsible for call resolution or escalation to our technical team. 

You will be an integral member of our team and will be joining a business focused on providing the highest level of customer service to our clients, whilst exceeding ECL’s monthly customer KPI’s.

Our Customer Service desk runs on a 7 day a week roster from 6am - 9.00pm so a high degree of flexibility is desirable. 

Full training will be offered during standard working hours - 8am to 4.30pm Monday - Friday.  On completion of the training, you will move to a fixed shift that will include at least one weekend day. 

The role

  • Providing a high level of courteous and efficient customer service to a range of customers
  • Coordinating customer calls for repair and installation activity
  • Data entry of customer and job details
  • Answer incoming calls and emails in a timely and professional manner
  • Perform other administrative duties related to this customer support role

 The team

 As we continue the diversification and expansion of our service offerings, our development programs are also tailored to diversify and expand the capabilities of our people. Our people are the pillar driving this change as such, career planning, intensifying your technical and specialist skills, and your engagement are the core of our programs. 

 Our ideal candidate

  • Appropriate experience in a similar contact centre role
  • Computer literate; with the ability to operate a range of systems and programmes.
  • A collaborative approach in working coupled with strong communication skills
  • A natural style of accountability coupled with strong customer experience focus
  • Ability to multi-task and stay calm under pressure
  • Demonstrated organisation and prioritisation skills in order to meet monthly KPI’s

We are unable to consider applications from non-NZ residents or Citizens. 

If this sounds like the opportunity you have been waiting for “Apply now” by clicking the green plus symbol at the top of the page!