The Challenge

Z Energy is the first company to benefit from the Triquestra and ECL Group partnership. With ECL Group as its technology install and support partner, Z have completed the rollout of Triquestra’s Infinity retail management system to its 200 Z branded retail sites across New Zealand.

ECL Group Solution

ECL Group undertook staging, testing and installation of the system. The platform was designed to allow Z to be more customer responsive and innovative, while achieving more efficient operating costs.

ECL Group General Manager, Andrew Pearce, said the partnership with Triquestra offers a collaborative and outcome-focused approach for clients, with well-planned and executed services as demonstrated by the success of the Z rollout.

Z continue to be impressed by the high level of software quality of Infinity both in terms of the core product and customisations, and are looking forward to working with Triquestra and ECL Group on an exciting roadmap of future initiatives.

Seamless implementation was required with zero impact on trading activities. The focus of system design was to radically improve the customer experience at Z Energy sites.

Critical Outcome

Infinity gives Z the ability to manage its 60 million transactions annually across 360 point of sale lanes more effectively, working with front-line staff to make serving customers even easier.

Z Site Systems Manager, Vance Anderson, said ECL Group and Triquestra developed an upgrade process which minimised site downtime, in many cases to less than one hour.

“For a technology replacement project of this scale and complexity, the upgrade has been incredibly smooth,” he said. “Our site staff love the new system, particularly the speed with which they were able to hit the ground running with using the POS.”

Integral to the success of the Z rollout was Triquestra’s training of ECL Group technicians as Infinity Certified Engineers. 

The newly-formed partnership enables ECL Group to provide their clients with a fully-integrated deployment and first level support across Australia and New Zealand.
ECL Group manage site maintenance and IT infrastructure needs for Z from its 24 Hour Help Desk, based in Wellington.

Responsive field technical operations are also coordinated nationally from this single point of contact.